![\"\"](\"https:\/\/international.unpad.ac.id\/wp-content\/uploads\/2019\/04\/4-11.jpg\")
In his speech, the BCA Head of Regional I Operations Support\nHendri Darmin said that BCA wants to work together with universities through\nhuman resources development and quality improvement programs. [The hope is]\nthis program can give a value added to human resources in Unpad to have\nprofessional service skills.<\/p>\n\n\n\n
\u201cBCA is sure that the comfort of customers\/stakeholder is an\nimportant element, for that knowledge and comprehension by the human resources\nabout service quality, with real example that can be modified, followed, and\nimplemented on campus both internal and external is needed,\u201d he said.<\/p>\n\n\n\n
The activity was held based on BCA\u2019s care for the\ndevelopment and quality improvement of human resources in universities. After\nthe first batch, the second batch will be held on 15-16 April 2019 with\nparticipants from Unpad and ITB.<\/p>\n\n\n\n
The Service Excellence training is meant to give knowledge\nand know-how on treating consumers\/stakeholders so that they are satisfied and\nthere\u2019s a long-term relationship. Personal relationship skills is the core of\nthis service excellence training. Included is how to respond to a stakeholder\ndisappointed in the service given.<\/p>\n\n\n\n
Meanwhile, the Unpad Director of Governance and Public\nCommunication Aulia Iskandarsyah, M\/Psi., M.Sc., PhD., highly appreciates the\ntraining initiated by BCA. Aulia hopes that through this training a\ncollaboration in the service and governance sector can be achieved. This\ncollaboration can also hopefully make Unpad have the same standard in public\nservice.<\/p>\n\n\n\n
\u201c[Take the advantage of this training] to hone yourself,\nhave a sharper skill than before, how the service given must end with problem\nsolving. After this training, give a recommendation to the institution for what\ncan be fixed and implemented for the improvement of Unpad,\u201d told Aulia to the\nparticipants.<\/p>\n\n\n\n
A number of staff from the Directorate of Governance and\nPublic Communication, Directorate of Planning and Information System,\nDirectorate of Education and Student Affairs, and Directorate of Finance and\nLogistics joined the Batch I training.<\/p>\n\n\n\n
The training was very interactive and the participants were\nvery enthusiastic to have knowledge on service quality from Director of\nIndonesian Service Excellence Rizal Badudu. Each participant was given material\non service mindset, service concepts, service skills, service culture\ndevelopment, and service motivation. At the end of the activity, each\nparticipant got a book titled \u201cService Excellence\u201d by Rizal Badudu.<\/p>\n\n\n\n
Release: Wati Sukmawati\/art
Translated by Dinda Ayu Maharani<\/p>\n\n\n\n
Instagram: @internationalofficeunpad<\/a> [Unpad.ac.id, 11\/4\/2019] As much as 25 Universitas Padjadjaran education staff joined the Service Excellence Training Batch I held through the collaboration of Unpad with BCA at the Papandayan Hotel, Gatot Subroto street No. 83, Bandung, 8-9 April 2019. In his speech, the BCA Head of Regional I Operations Support Hendri Darmin said that BCA wants […]<\/p>","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-1624","post","type-post","status-publish","format-standard","hentry","category-uncategorized-en"],"_links":{"self":[{"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/posts\/1624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/comments?post=1624"}],"version-history":[{"count":0,"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/posts\/1624\/revisions"}],"wp:attachment":[{"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/media?parent=1624"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/categories?post=1624"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/international.unpad.ac.id\/zh\/wp-json\/wp\/v2\/tags?post=1624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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