[Unpad.ac.id, 11/4/2019] As much as 25 Universitas Padjadjaran education staff joined the Service Excellence Training Batch I held through the collaboration of Unpad with BCA at the Papandayan Hotel, Gatot Subroto street No. 83, Bandung, 8-9 April 2019.
In his speech, the BCA Head of Regional I Operations Support Hendri Darmin said that BCA wants to work together with universities through human resources development and quality improvement programs. [The hope is] this program can give a value added to human resources in Unpad to have professional service skills.
“BCA is sure that the comfort of customers/stakeholder is an important element, for that knowledge and comprehension by the human resources about service quality, with real example that can be modified, followed, and implemented on campus both internal and external is needed,” he said.
The activity was held based on BCA’s care for the development and quality improvement of human resources in universities. After the first batch, the second batch will be held on 15-16 April 2019 with participants from Unpad and ITB.
The Service Excellence training is meant to give knowledge and know-how on treating consumers/stakeholders so that they are satisfied and there’s a long-term relationship. Personal relationship skills is the core of this service excellence training. Included is how to respond to a stakeholder disappointed in the service given.
Meanwhile, the Unpad Director of Governance and Public Communication Aulia Iskandarsyah, M/Psi., M.Sc., PhD., highly appreciates the training initiated by BCA. Aulia hopes that through this training a collaboration in the service and governance sector can be achieved. This collaboration can also hopefully make Unpad have the same standard in public service.
“[Take the advantage of this training] to hone yourself, have a sharper skill than before, how the service given must end with problem solving. After this training, give a recommendation to the institution for what can be fixed and implemented for the improvement of Unpad,” told Aulia to the participants.
A number of staff from the Directorate of Governance and Public Communication, Directorate of Planning and Information System, Directorate of Education and Student Affairs, and Directorate of Finance and Logistics joined the Batch I training.
The training was very interactive and the participants were very enthusiastic to have knowledge on service quality from Director of Indonesian Service Excellence Rizal Badudu. Each participant was given material on service mindset, service concepts, service skills, service culture development, and service motivation. At the end of the activity, each participant got a book titled “Service Excellence” by Rizal Badudu.
Release: Wati Sukmawati/art
Translated by Dinda Ayu Maharani
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